Privacy policy

1. Introduction
At KAAYAH, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us.

2. Information We Collect
Personal Information
When you create an account, place an order, or contact us, we may collect:

  • Full name, email address, phone number
  • Billing and shipping address
  • Payment information (processed securely; not stored by us)
  • Order history and preferences

Automatically Collected Information

  • IP address, browser type, and device information
  • Pages visited, time spent on site, and click patterns
  • Cookies and similar tracking technologies

3. How We Use Your Information
We use the information we collect to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and delivery notifications
  • Respond to customer service requests
  • Send promotional offers, new collection launches, and festive sale alerts (with your consent)
  • Improve our website, products, and services
  • Comply with legal obligations

4. Sharing of Information
We do not sell, rent, or trade your personal information. We may share it only with:

  • Logistics partners for order delivery (e.g., Shiprocket, Delhivery)
  • Payment gateways (e.g., Shiprocket for secure transaction processing
  • Legal authorities if required by law

5. Cookies
Our website uses cookies to enhance your browsing experience. You may choose to disable cookies in your browser settings, though this may affect certain website functionalities.

6. Data Security
We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account details confidential.

7. Your Rights
You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and associated data
  • Opt out of marketing communications at any time

8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites and encourage you to review their respective privacy policies.

9. Contact Us
For privacy-related concerns, please write to us at:
�� support@kaayah.in | �� KAAYAH, India