Refund policy

1. Our Commitment
At KAAYAH, we want you to love every piece you wear. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our policy carefully before initiating a return.

2. Return Eligibility
We accept returns under the following conditions:

  • Return only accept if the product is damaged or of different size than orderd
  • Return request is raised within 48 hrs of delivery
  • The item is unused, unwashed, and in its original condition
  • All original tags, labels, and packaging are intact
  • The item is not from our "Sale", "Final Sale", or "Custom Order" category
  • The product is not damaged due to customer misuse

3. Non-Returnable Items
The following items are NOT eligible for return or exchange:

  • Items purchased during sale or discount events
  • Custom-stitched or made-to-measure garments
  • Accessories, dupattas, and jewellery (for hygiene reasons)
  • Items with missing tags, washed, or worn
  • Gift cards and vouchers

4. How to Initiate a Return
To raise a return request:

Step 1: Email us at support@kaayah.in with your Order ID, reason for return, and photos and video of the item and parcel opening.
Step 2: Our team will review your request within 3 business days and confirm if it is approved.
Step 3: Pack the item securely and ship it to our address. Return shipping charges are borne by the customer unless the return is due to a defect or wrong item.
Step 4: Once we receive and inspect the item, we will process your refund or exchange within 5–7 business days.

5. Refund Policy
Refund Methods

  • Original Payment Method: Refund will be credited within 7–10 business days (bank processing time may vary).
  • UPI / Bank Transfer: For Cash on Delivery orders, refund will be via bank transfer. Please provide your bank details when raising the request.

Refund Timeline

 Refund Type Timeline
Credit/Debit Card 7–10 Business Days
UPI / Net Banking 3–5 Business Days
Store Credit / Wallet Instant (within 24 hours)
Cash on Delivery (COD) 5–7 Business Days (Bank Transfer)


6. Exchange Policy
We offer size exchanges for eligible items subject to availability. To request an exchange, follow the same steps as a return and mention "Exchange" in your email. Exchange shipping charges are borne by the customer for the first exchange. Subsequent exchanges (for the same order) will attract a ₹100 handling fee.

7. Defective or Wrong Items
If you receive a defective, damaged, or wrong item, please contact us within 24 hours of delivery with clear photographs. We will arrange a free return pickup and send you a replacement or issue a full refund at no additional cost.

8. Cancellation Policy

  • Orders can be cancelled within 12 hours of placement.
  • Once the order has been packed or dispatched, cancellation is not possible.
  • Custom/made-to-order items cannot be cancelled once production has begun.
  • For cancellations, refund will be processed as per the Refund Timeline above.

9. Contact Us
For all return, refund, or exchange queries, reach us at:
�� support@kaayah.in | �� + 91
�� KAAYAH Returns Team,
Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST